1. General Information

Novashop is an eCommerce platform operated by Novacom Systems Ltd, providing products and services to hotels, restaurants, retail stores, and other business customers.

These Terms apply to all purchases made through the Novashop website.

2. Products and Availability

All products displayed on the website are subject to availability.

Novashop reserves the right to:

• •Modify or discontinue products without prior notice.
• •Limit quantities available for purchase.
• •Refuse or cancel orders where necessary.

While we strive to ensure that all product descriptions, specifications, pricing, and images are accurate, occasional errors may occur. Novashop reserves the right to correct such errors without liability.

3. Pricing

All prices displayed on the website are in Kenya Shillings (KES) unless otherwise stated.

Prices may change without prior notice. However, once an order is confirmed, the applicable price will remain the price displayed at checkout.

Additional charges such as delivery fees, taxes, or service charges may apply and will be displayed during checkout.

4. Orders and Acceptance

Placing an order on Novashop constitutes a request to purchase products.

After placing your order, you may receive an order confirmation email or notification. This confirmation does not signify final acceptance of your order.

Novashop reserves the right to:

• •Accept or decline any order.
• •Cancel orders suspected of fraud, misuse, or unauthorized activity.
• •Request additional verification before processing an order.

If an order is cancelled after payment has been made, the applicable refund process will be initiated where necessary.

5. Payment

Payments may be made using the payment methods available on the website, including but not limited to:

• •M-Pesa

All payments are processed securely through authorized payment providers. Novashop does not store sensitive payment information on its servers.

Novashop does not store sensitive payment information on its servers.

6. Delivery and Shipping

Delivery timelines provided on the website are estimates and may vary depending on:

• •Product availability
• •Delivery location
• •Courier operations
• •Unforeseen circumstances

Customers are responsible for providing accurate delivery information.

Novashop shall not be liable for delays caused by incorrect customer information, courier disruptions, or circumstances beyond reasonable control.

Risk and ownership of products pass to the customer upon successful delivery or collection.

7. Collection Orders

For orders marked as “Collection,” customers must collect products from the designated collection point communicated during checkout or order confirmation.

Customers may be required to present:

• •Order confirmation details
• •Proof of payment

Orders not collected within a reasonable period may be cancelled or subject to storage limitations.

8. Returns and Refunds

Customers may request returns or refunds in accordance with the applicable Novashop return procedures.

Products eligible for return must generally:

• •Be unused and in original condition
• •Include original packaging and accessories where applicable
• •Be returned within the communicated return period

Refunds, where approved, will be processed using the original payment method unless otherwise agreed.

Novashop reserves the right to reject returns that do not meet the applicable return conditions.

9. Warranty

Where applicable, certain products may be covered by manufacturer or supplier warranties.

Warranty coverage does not apply to:

• •Misuse or improper handling
• •Accidental damage
• •Unauthorized repairs or modifications
• •Normal wear and tear

Customers are advised to retain proof of purchase for warranty-related claims.

10. User Responsibilities

You agree not to:

• •Use the website for unlawful or fraudulent purposes
• •Interfere with website operations or security
• •Provide false or misleading information during registration or checkout

Novashop reserves the right to suspend or terminate accounts involved in prohibited activities.

11. Privacy

Customer information is handled in accordance with Novacom’s privacy and data handling practices.

By using the website, you consent to the collection and use of information necessary for:

• •Order processing
• •Delivery and fulfillment
• •Customer support
• •Service improvement and communication

12. Intellectual Property

All website content including logos, graphics, text, product images, layouts, and software are the property of Novacom and may not be copied, reproduced, or used without permission.

13. Changes to These Terms

Novashop reserves the right to update or modify these Terms of Sale at any time without prior notice.

By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Sale.